Among MERMEC Group values, the After Sales Service, besides being a useful instrument able to provide to the customers the requested technical support on demand, consists of the commitment to enhance the diagnostic systems over time.
The scope of the After Sales Service is to provide the necessary support in terms of maintenance, technical assistance and software upgrading, in order to permit to MERMEC Group customers to use measuring systems in optimal conditions and up-to-date.
The After Sales operations can be divided into:
- Maintenance Service: it consists of scheduled interventions to prevent any possible failure of the measurement system and to maintain the performances to the optimal level during working time.
- Assistance and Spare Parts: assistance (Fault Reparation) is usually activated only after reception of specific requests by customers. It consists in all those operations needed to restore the system to full operability in case of failure. Particular attention is given to the remote assistance that allows to detect the problems and to reduce the intervention timing. MERMEC Group also produces and sells spare parts. This should be stored at customer warehouse. On request and free of charge, MERMEC Group can store the spare parts in its own warehouse. A two years spare part list is normally provided.
- Upgrade: on customer request, Software and Hardware can be upgraded with eventual new features aimed to improve accuracy and reliability (functional upgrading). This would take the systems up-to-date, without the necessity to buy a new machine. These new features can be requested by customer or suggested by MERMEC Group.
